1. Who to Contact
For privacy inquiries, please contact our Practice Manager.
2. Consent
By registering as a patient, you consent to the use of your personal information for healthcare purposes. If we need your information for anything else, we’ll ask for your additional consent.
3. Why We Collect Information
We collect your personal information to deliver safe, effective healthcare, manage records, handle billing, and improve our services through quality and safety processes.
4. Information We Collect
We may collect:
Personal details: name, date of birth, contact information.
Health details: medical history, medications, allergies, immunizations, and family history.
Identification: Medicare and health fund numbers.
5. Anonymity
You may interact with us anonymously unless impractical or legally required otherwise.
6. How We Collect Information
We collect information when you register, during consultations, or through interactions like emails, phone calls, and online appointments. Sometimes, we receive information from other healthcare providers or services.
7. When We Share Information
Your information may be shared:
With other healthcare providers (e.g., specialists).
When legally required.
To reduce serious health risks.
For administrative purposes, like audits.
We never share your information for other purposes without your consent and ensure it is stored securely within Australia.
8. Marketing
We will not use your personal information for marketing without your explicit consent. You can opt-out at any time.
9. Improving Services
We may use de-identified data to improve services and outcomes. If you prefer not to participate, let us know at reception.
10. Document Automation
We use secure systems to create and send medical documents like referrals. Only relevant information is included, and all access is controlled and logged.
11. Information Storage and Protection
Your information is securely stored electronically and in paper format, with strict security measures in place.
12. Accessing and Correcting Your Information
You have the right to access and correct your records. Requests can be made through the Practice Manager and may take up to two weeks to process.
13. Privacy Complaints
If you have concerns about privacy, contact the Practice Manager. Unresolved issues can be escalated to the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling 1300 363 992.
14. Website Privacy
Information shared through our website, email, or social media is handled securely. Our website may use cookies and analytics for improvement.
15. Policy Updates
We review our privacy policy regularly to remain compliant. Changes will be updated on our website or communicated directly to patients if significant.
For further assistance, please contact the Practice Manager at Mirani Medical Centre.